Shipping Policy

At My Soothe Lab, we strive to deliver your order safely and efficiently.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Delivery Time

Estimated delivery times range from 7–15 business days depending on the destination, carrier availability, and local conditions.

Tracking Information

Tracking information is provided whenever available. Customers will receive shipment confirmation and tracking details by email after their order has been dispatched.

Shipping Destinations

We currently ship to many international regions. Availability may vary based on destination and carrier coverage.

Customs and Import Delays

International shipments may be subject to customs inspections, duties, taxes, and delays beyond our control.

My Soothe Lab is not responsible for delays resulting from customs clearance procedures.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders shipped to incorrectly submitted addresses.

Contact

For shipping-related inquiries, please contact mysoothelabmassager@gmail.com.