Frequently Asked Questions (FAQs)

Find answers to the most common questions about your Therava™ 3-in-1 Back Massager, shipping, returns, and troubleshooting. If you can't find the answer you're looking for, please contact us at mysoothelabmassager@gmail.com.

Product Questions

How do I turn on the Therava™ 3-in-1 Back Massager?

Press and hold the Power (Auto) button for approximately 3 seconds until the red indicator light remains on. This activates Automatic Mode, which cycles through heat therapy, vibration massage, and traction lifting. To switch to Manual Mode, press and hold the Manual button for 3 seconds, then press it again to select individual functions. Blue indicates vibration, green indicates traction lifting, and red indicates heat therapy.

Does the device need to stay plugged in during use?

Yes. The Therava™ 3-in-1 Back Massager is designed to operate while connected to a power source. Continuous power ensures optimal performance of the traction, vibration, and heating functions.

Can I use a different charger?

For best performance and safety, use only the included USB cable and a standard 5V 2A–3A power adapter. Fast chargers and high-voltage adapters are not recommended and may affect the device's functionality.

Is the massager suitable for different body types?

Yes. The ergonomic design and flexible traction system are made to accommodate a wide range of body shapes and sizes. The device comfortably supports users up to approximately 350 lbs (159 kg).

How long should each session last?

For optimal comfort and results, we recommend sessions of 10–15 minutes. The device may be used once or twice daily, depending on your personal preference and needs.

Can I use the device while lying down?

Yes. The massager can be used on a bed, couch, floor, or reclined chair. Always place the device on a flat surface and avoid bending or forcing it into position.

Order & Shipping

How long does shipping take?

Orders are typically delivered within 7–15 business days. Delivery times may vary depending on your location, customs processing, and carrier performance. Tracking information will be provided once your order has shipped.

How can I track my order?

Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link. You can use this information to monitor your shipment at any time.

Do you ship internationally?

Yes. We proudly offer worldwide shipping to customers in many countries around the globe.

Returns & Refunds

What is your return policy?

We offer a 30-day money-back guarantee from the date your order is delivered. If you're not completely satisfied with your purchase, please contact our support team for assistance.

How do I request a return?

To begin a return, email us at mysoothelabmassager@gmail.com and include your order number. Our support team will guide you through the return process and provide further instructions.

Troubleshooting

My device won't turn on. What should I do?

Ensure the USB cable is securely connected to both the device and a compatible power source. Press and hold the power button for a full 3 seconds rather than tapping it briefly. If the device still does not activate, contact our support team for further assistance.

The device worked once and then stopped functioning. What could be the issue?

This may occur if the device was connected to an incompatible power adapter. We recommend using only the supplied USB cable and a standard 5V adapter. If the problem continues, contact us with details about the issue and, if possible, a short video demonstration.

How warm should the heating function feel?

The heating feature is designed to gradually increase in temperature for a comfortable and soothing experience. Allow approximately 3–5 minutes for the device to reach its full operating temperature.

Contact Us

If you have additional questions or need assistance, we're here to help.

Please contact our customer support team at:

Email: mysoothelabmassager@gmail.com

We aim to respond to all inquiries within 24–48 business hours.