Refund Policy

At My Soothe Lab, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Eligibility for Returns

• Items must be unused, undamaged, and in their original condition.
• Products must be returned in their original packaging.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

• Personalized or custom-made products.
• Used, worn, damaged, or altered items.
• Items returned after the 30-day return period.

Return Process

To initiate a return, please contact us at mysoothelabmassager@gmail.com with your order number and reason for the return. We will provide return instructions and further assistance.

Refunds

Once your return has been received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider.

Shipping Costs

Original shipping charges are non-refundable unless the item received was defective or incorrect.

Contact

For any questions regarding returns or refunds, contact us at mysoothelabmassager@gmail.com.